Last spring, the Resident Services program conducted a Health & Education survey at 12 of NHA’s Portland-based properties to help the team better understand what barriers to healthcare residents face and how the RS team can help them overcome those barriers. From that survey came a series of targeted interventions to help residents access the resources they had identified as a need.
In November 2019, a follow-up survey went out to those same properties to see how effective those interventions were. The results are now in — and the outcomes are clear. Those households who received the interventions had a higher housing stability rating than households who did not go through this process (91 percent compared to 86 percent). Emergency room visits decreased, more residents got dental insurance, and residents reported a decrease in the number of times they experienced a “difficult time without support.”
As a result of this survey, the identified interventions will be scaled to all of NHA’s resident households with the goal of increasing the housing stability of all of NHA’s residents across the state.