2019 Resident Services Impact and Outcomes


2019 Outcomes & Impact

– At a Glance –

Northwest Housing Alternatives (NHA) creates opportunity through housing for seniors, families, and individuals with special needs. A critical contribution of housing stability is maximized through services and resources provided by  the Resident Services (RS)  Program. The RS Program offers a menu of services contributing to self-sufficiency with  RS coordinators acting as liaisons between residents and fulfillment of resident needs, either through direct assistance or a referral to a partner in the community.

1621 Households Served

6,123 requests for services

86% Of Households Maintained, or Increased, Their Housing Stability

696 onsite events with 7,222 attendees

$78,574 Combined Amount IDA Participants Saved Towards an Auto Purchase, Home Purchase, Education, or Retirement

708 Lease violation responses

97% of evictions prevented

966 Requests for Food Resources

$3,493 Amount of NHA   Emergency Funds Used to Assist With Past Due Rent, Furniture Purchase, Medical Bills, Etc.

819 medical resource requests

14% decrease in ER visits

456 utility assistance requests

$252,433 amount distributed

Northwest Housing Alternatives, 2316 SE Willard St. Milwaukie, OR 97222, www.nwhousing.org